Frequently Asked Questions:

  • Q. Do I need a password to view or download materials on the site?
    • A. The items available on Razor & Tie Media Services are accessible by anyone; no registration is needed.
  • Q. How do I download .jpg file?
    • A. Right-click (ctrl-click on macs) on the link of the item you want to download and select the option to save the image/file to your computer.
  • Q. There are two different files for each of your publicity photos. Which one should I select?
    • A. The publicity photos are provided at two resolutions: 72 dpi and 300 dpi. For online usage, the smaller file size of the 72 dpi version is sufficient. For print, the higher resolution 300 dpi version is recommended.
  • Q. How do I download a .pdf file and what do I need to view it?
    • A. Right-click (ctrl-click on macs) on the link of the item you want to download and select the option to save the image/file to your computer. Acrobat Reader is a free .pdf viewer available from Adobe. You can download the latest version from Adobe's web site.
  • Q. What do I need to access the audio/video files?
  • Q. How do I download a photoshop or illustrator file?
    • A. The files are saved as .psd and .eps files for use in the Adobe desktop publishing programs Photoshop and Illustrator. To download the files right-click (ctrl-click on macs) on the link of the item you want to download and select the option to save the image/file to your computer.
  • Q. I would like to request promotional materials about a Razor & Tie artist, where should I send my request?
    • A. Please direct all promotiona